What happened to Western Union?
Western Union closed its telegram service in January, 2006. Western Union is now
the fastest way to send money online, and iTelegram is the fastest way to send
telegram messages. Western Union's telex/cablegram network, Mailgram® service,
and Deskmail/Infomaster services are now a part of International Telegram.
Since 2006, we have expanded our services into over 200 countries, and we have made it fast and
easy to order a telegram
using our secure iTelegram web site.What is the purpose of a telegram over e-mail or a phone call?
Telegrams are registered by our
office and hand delivered as a printed message. Even in today's world
of mobile phones, text-messaging and e-mail, telegrams are still
a popular way to send important messages. People use them for cancelling
contracts and sending legal notifications because a copy of the message is retained
in our files for 7 years and can be legally verified.
Everybody knows a telegram is important, so lots of people still send telegrams to VIPs,
government officials, and for social milestones such as weddings and graduations - even
just to say "hello" in a unique way.
How do telegrams work?
After placing a telegram order through our service, your message is
time-stamped and registered onto our system. Next it gets transmitted to a delivery office
where it is printed and delivered. Over 2,000 delivery offices around the world are
connected to our network. Naturally, an international telegram is
faster than airmail. And unlike a phone call or e-mail, the recipient does not need
a computer or even a phone to receive your message, because telegrams are hand-delivered
right to their door.
Is there a guarantee?
Yes. We are proud to be the only telegram service in the world with a world-wide delivery
guarantee. If we fail to deliver your telegram, we'll issue you a credit or refund
for the full cost. Some reasonable conditions apply, see our terms of
service for details.
How long does
Please see each country's information page for details. We recommend
sending your telegram in advance whenever possible. Some countries do
not provide home delivery on weekends or holidays, however, telegrams
to hotels can usually be delivered any day.
will my telegram look like?
Though the forms vary by
country, most telegrams are machine printed onto a standard
telegram form, office-quality sheet paper or telex roll paper that
will last for decades. Your message will remain a lasting keepsake
for weddings or other special occasions. Can
I get a signature or proof of delivery?
When you place your telegram you'll
receive a telegram order confirmation by e-mail (at no extra charge).
This provides proof that you have sent a telegram, and shows the message that
you have sent.
If you need a legal certified telegram copy, we can provide this for an additional charge.
Some countries also provide signature and proof of delivery
service for an additional charge (see individual country pages for more
if no one's home?
In most countries, we don't require anyone
to be home to sign for a telegram. Your telegram will be left at the
door, or if no safe place is available, a notice will be left and the
telegram will be held at a local office for pick-up.
Signature-required service is an available option in some
countries where indicated.
I schedule delivery for a later date?
By placing your First-Class telegram well in advance of a wedding day or
other special occasion, you'll rest at ease knowing your message has
been accepted into our system and will be delivered on time to a hotel, reception hall or
other public place. Likewise, if your telegram is going to a private home, we'll do our
best to get it there on the date specified. Just mark your instructions in the
"special instructions" section when you place your order.
my credit card information going to be safe?
Absolutely! We know it's
hard to determine whom to trust online, so we've taken the
following steps to ensure your shopping with us is 100% safe:How may I contact a company representative?
(1) Notice the green address bar in your web browser? That means we use
extended validation (EV) secure encryption. Only companies that have undergone a rigorous
security review can qualify for EV "green bar" security.
You can verify our security certificate by clicking the "lock" icon in your
web browser. This means your data is secure against hackers. At our network facility located in Denver, Colorado,
your data is safeguarded by firewall-protected Microsoft IIS servers
that are certified annually by Qualys,
the most respected name in security certification.
(2) We support the fraud protection guarantee policies
and we meet 100% of the newly-introduced PCI Data Security Standards.
(3) Once your order is complete,
your credit card number is never stored on
our computers or in paper files.
(4) We have been awarded the highest possible rating, an A+ by the Better Business Bureau.
We recommend you always check a company's BBB rating before you buy from them, whether online or retail.
Have another question, or want to offer feedback or compliment us on having received great service? Feel free to
contact us for personal assistance.